MAP Communications Review 2026
Trusted answering service since 1991
ORT
OneSpec Research Team
Editorial research and verification
Published January 10, 2026
Our Rating
MAP Communications
4.1
MAP Communications is a well-established answering service with over 30 years of experience. They offer both live answering and automated solutions across virtually every industry, with a reputation for reliability and competitive pricing.
Rating Breakdown
Overall
4.1
Pricing
4.2
Features
3.9
Support
4.0
Ease of Use
3.7
Overview
MAP Communications is a well-established answering service with over 30 years of experience. They offer both live answering and automated solutions across virtually every industry, with a reputation for reliability and competitive pricing.
24/7/365 live answeringBilingual (English/Spanish)HIPAA-compliant optionsAppointment schedulingOrder processingEmergency dispatchCustom call scriptsOnline portal
Pricing
| Plan | Price | Includes |
|---|---|---|
| Standard | $49/mo | 0 minutes included, $1.37/min, Live answering, Message taking |
| Business | $179/mo | 125 minutes, Custom greeting, Call transfers, After-hours |
| Enterprise | $339/mo | 250 minutes, Priority support, All features, Custom scripts |
Pros & Cons
Pros
- Very competitive entry-level pricing
- 30+ years of industry experience
- HIPAA-compliant for medical practices
- Flexible plans for businesses of all sizes
Cons
- Per-minute overage charges can be steep
- Technology platform feels dated
- Hold times can be longer during peak hours
- Setup process is more involved than newer services
Company Details
- Founded
- 1991
- Headquarters
- Chesapeake, VA
- Starting Price
- $49/mo
- Type
- Live Answering Service